The Montcalm
London Marble Arch

The Montcalm at
The Brewery London City

The Marble Arch London

London City Suites
by Montcalm

M by Montcalm
London Shoreditch Tech City

Montcalm Royal London House - City of London
A modern classic with timeless appeal

Grand Ballroom at
The Montcalm Marble Arch

Spa at
The Montcalm Marble Arch

Local Temperature
13.9°C
Local Date
19 September 2017
Local Time
12:36
Location
London

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Business Development Manager

Job Title : Business Development Manager

Reporting : Business Development Director

Hours of Work : 9:00am - 06:00pm (Weekdays) and as required to meet the needs of the business

Salary: Competitive

Location: London City Area

Summary of Purpose:

You'll be a valuable new asset to the existing sales team, boosting revenue through the proactive pursuit of new and existing contacts and converting leads into confirmed business. You'll take responsibility for managing and optimising existing accounts, with a focus on developing new contacts and cultivating lasting, mutually beneficial relationships, working towards the achievement of the Hotel Profit Plan.

Key Responsibilities:

  1. To sell the hotel across varied market sectors through proactive sales activity.
  2. To nurture the existing client base as well as focusing on new business, exploiting exceptional sales skills with effective and successful results.
  3. To actively convert customer enquiries into confirmed sales to develop future and repeat business contributing to the profitability of the hotel.
  4. To deliver the brand standards of outstanding customer service while ensuring a clear and effective line of communication is maintained within the sales team with the operational team and the rest of the venue.
  5. To identify and pursue new business sales opportunities both by use of the company database, networking, B2B opportunities, exhibitions and client entertainment.
  6. To generate business from warm business leads and where possible new business contacts through attending face to face sales meetings in order to build lasting relationships.
  7. To work with the Revenue manager, Business Development Director and Managing director to ensure the hotel outperforms its competitors and meets owner expectations by being among the top 3 on STR Global.
  8. To develop and implement sales campaigns and client entertainment, with guidance from the marketing team.
  9. To determine key requirements to enter new markets including undertaking marketing analysis, devising and implementing a sales and marketing strategy for the purpose of seeking out new business in all relevant sectors.
  10. To prepare proposals, obtain and bid for major new clients.
  11. To undertake market research, analysing and researching potential business growth and opportunities from current existing clients and creating a prospect list for targeting. This list should be regularly revised which provides active leads that are identifiable.
  12. Sales Functional Responsibilities:

  13. Customer Relationship Management tool/ Opera to be managed for each client.
  14. Weekly and monthly reports to be prepared as per company policy.
  15. Budget and Forecast to be mutually agreed with the Managing Director and must be achieved based on which bonus structure will be planned.
  16. To lead by example and act as a role model for our service philosophy & values.
  17. To ensure that the highest levels of customer care and service are delivered to all guests, anticipating their needs and ensuring that we exceed expectations wherever possible.
  18. To have well developed social skills, to be able to handle all types of people and situations and to have a high level of versatility and flexibility to meet the many varied needs and expectations of the guests in the Hotel.
  19. To be knowledgeable and passionate about the product on offer.
  20. Have a clear strategy and account plan for each client.
  21. Proactively calling potential clients, arranging show rounds and converting enquiries into sales.
  22. Maintain confidentiality of guest and associates information and pertinent hotel data.
  23. To work in co-operation with other departments, developing and maintaining working relationships with colleagues around the hotel.
  24. To pay special attention to the VIP clients and build professional relationships with them.
  25. To be able to competently and professionally deal with glitches according to company standard.
  26. Be knowledgeable about upcoming promotions or loyalty programs and sell them enthusiastically to potential clients.
  27. Have a thorough knowledge of the hotel, its facilities, services, and its surroundings, including a basic understanding of all other departments in order to make critical business decisions to adequately complement the operation.
  28. Other Responsibilities:

  29. To complete the timesheets timely and accurately.
  30. To ensure a solid flow of communication internally.
  31. To ensure that any emergency situations are dealt with in accordance of company laid down procedures.
  32. Have a full working knowledge of the hotel information systems.
  33. To follow industry trends and continuously be on the lookout for potential product and/or service improvements and where possible, proactively action the innovation.
  34. To carry out any reasonable request by any of the senior management team.
  35. Person Specification: Qualifications/ Experience

    • Minimum of 3 years management experience in the hospitality industry with a deep understanding of hotel operations, revenue management and/or sales.
    • At least 5 years of experience carrying a quota in a direct sales capacity, preferably in a hospitality vendor capacity.
    • Experience working in 4 and 5 star hotel properties.
    • Self-motivated and able to work remotely.
    • Fluency in spoken and written English (languages are a plus e.g. Spanish, Portuguese).
    • Graduate level ability.
    • London City Experience will be preferred.
    • Solid experience in proactive sales, hotels or hospitality industry in a customer facing role.

    Knowledge/Skills

  36. Outstanding customer service.
  37. Complaint handling and conflict resolution skills.
  38. Previous experience of sales is advantageous.
  39. Key Personal Attributes

  40. Good personal presentation and professionalism.
  41. Good organisation and prioritisation skills.
  42. Strong administrative skills.
  43. Good verbal and written communication skills.
  44. Confident presentation skills.
  45. Strong interpersonal skills.
  46. Ability to work under pressure and to strong targets.
  47. The ability to manage own work load.
  48. Ability to use initiative to work alone or with a team.

DECLARATION

This job description covers the main areas of duties and responsibilities. It reflects the current requirement of the post, in the event of duties and responsibilities changing and developing this job description may be reviewed and subject to amendment and consultation with the post holder. This list is not exhaustive and the duties and responsibilities may change from time to time in line with business needs.

I hereby acknowledge that I have received my job description and fully understand the duties and responsibilities as contained therein. I agree to adhere and comply to all duties and responsibilities with the working requirements of the position.

Signature................

Manager Signature................

Name......................

Name.......................................

Date........................

Date.........................................

*This document and the information in it are the intellectual property of the Montcalm Luxury Hotels Group. The information may not be disclosed to any third party or used for any other purpose. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking any action in reliance on the contents of this document is strictly prohibited and may result in legal action.

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